What makes these XPS laptops so good? For one, the new models flaunt a true edge-to-edge display, having reduced the bottom chin this time around. The lack of bezels lets your eyes focus on the gorgeous panels Dell uses for these laptops. Dell has also had success with its Latitude and Precision business laptops, which received some much-needed updates in recent months. The G-series budget gaming laptops are also starting to find a foothold although the competition is fierce.
Looking at all of the Dells we reviewed this year, we had few complaints. Thankfully, is the year that Dell did away with the nosecam once and for all, creating one of the smallest webcams in the industry and putting it in its rightful place. My second call was at p. EST, and it took about 5 minutes to get connected to the right department because the virtual assistant was ignoring my request to tell it the service tag. Finally I was transferred to a general operator before getting through to the representative who helped me, Saumya, who was also located in India.
After finally getting connected, the agent tinkered with some Windows audio settings, but I asked if there was another way to change the bass apart from doing it through Windows.
At first, they said that the only way to add bass was to get a subwoofer, but I broadened my question by saying, "Is there an app that I can use to change the sound at all? They offered to update my Windows machine and audio drivers to ensure everything sounded good, and finally disconnected. The call lasted a whopping 31 minutes and 13 seconds, mostly due to Dell's slow app and annoying virtual assistant.
I took my last call at p. EST, and funnily enough, I was routed to India once again. An agent named Ayush took my call after about 2 minutes and 30 seconds of dealing with Dell's virtual assistant still way too long. I then asked, "How do I connect my phone to my laptop?
However, it took about 9 minutes for the agent to actually connect to my notebook and 5 minutes to guide me through the setup.
But it was when the call was technically over that things got interesting. It was interesting because they kept track of my calls and a manager took it upon themselves to ask me about my experience, which was unexpected, to say the least. I told them everything was fine just to get off the phone. But if a customer is having issues with technical support, it's good to know that Dell will reach out. The call ended after 26 minutes and 5 seconds.
The Dell Inspiron 15 comes with a standard one-year limited hardware warranty, similar to most Dell systems. This warranty covers consumers from any hardware defects and provides remote hardware troubleshooting over the phone.
If you need software support, you're going to have to shell out for Premium Support or Premium Support Plus, which is an additional charge on top of the standard warranty. Meanwhile, Premium Support Plus gives you everything the lower tier offers plus coverage for accidental hardware damages from drops, spills or surges. If your laptop is out of warranty, you can renew your warranty via Dell's website, which is what we did with the laptop I used.
Sent out Friday Airborne showed up with a box 2 hours after I called Dell , was back by Wednesday and it was a Monday holiday. I ordered 2 Dimension s for my mother's work back in She has never had a problem with either.
My brother does have a problem with the videocard in his i, but it is past warranty Of course, my M60 had Gold Support as well as the i GhostCom 2 Bronze.
Hello Tommy, It was really a pleasure to read you're extended and excited confrontation with Dell! I don't really know but here in Europe everything run smooth. Just to finish this post! Freedom O Speech For first time buyers its good to read the good and the bad to make an informed and educated decision about buying a product.
Respect to Dell for these forums which allow that freedom of speech. My XPS took months past the expected delivery date but Dell always called to say it had been delayed which was good. Now i am a proud owner of a gaming beast and it was worth the wait. Oditius 4 Beryllium. Imagine the scorn and ridicule you would have received if you had suggested Compaq or HP? The company I work for left them for Dell. But unlike your company, ours is big enough to have it's own ITS department. So if anything goes wrong with our computer, we call them not Dell.
But with a little over computers in15 manufacturing plants across the USA, Canada and Mexico, I really haven't heard anything bad. But maybe it has to do with the fact before the computers come to us, they are shipped to the ITS department, where they are checked, reformatted, and everything the user needs is installed.
So that the only thing that we as the users do it once we get our Dell, we hook it up and call out ITS to walk through the setup. Had mine for 7 months and no problem. But before that I was going through those Compaq's and HP computers like a hot knife on butter. Almost every month, one or two would need to be sent back to be repaired.
But Dell, has slipped in the customer care department. Only one card worked so I called back and i talked to someone in Costa Rica. So they setup with a local tech and shipped him a SLI cable to install. Well he came to me and he really didn't know Alienware specific. SO i asked him if he only worked on Dells or Alienware he said he works on all. He install the SLI cable and it still wasn't fixed plus he didn't put the machines back together properly as he removed all components and I had to tell him that that you need to remove the top not the bottom to get to cards remove keyboard.
Well first of all the local guy came to the wrong address and his english was bad. So when I contacted Dell the sent the box to the wrong address so when i didn't receive I called and they sent box and I shipped abck they got next day. They replace the mobo and graphics card and they shipped back in like 2 days and it's work ever since 2 months. My complaint was with the local tech who wasn't a Dell specific guy that i didn't understand and he didn't understand me He couldn't get address straight.
Once i corrected on the phone with Dell they sent to the correct address. Another thing Dell has this battery saving thing that extends your battery length if you plug for lots of hours.
What is does is similates a charge while still plugged in your battery power gauge will go below and stay there for awhile. Apr 26, 1 0 18, 0. In my experience Dell has totally rubbish service. My XPS13 failed. I have paid the premium for next business day on site service. It is now 17 days and they have not fixed the laptop after three visits.
They have now gone quiet. I guess I am in the too hard basket. The problem has been that the parts they have used have been refurbished parts, and they have all been faulty when installed. They clearly aren't testing them except on customers. They refuse to repair with new parts. I will never buy Dell again, and I warn everyone off Dell. Cavy25 Estimable. Jun 29, 5 0 4, 0. I've upgraded everything else over the years.
If you are getting it from a place that has their own protection plans like a BestBuy or NewEgg then I say go for it. I know some people may say I'm crazy for buying those, but with a laptop replacing components yourself can be a huge pain and crazy expensive.
It's not like a desktop where everything is interchangeable. Solrac Oreca :. Sparklemom Commendable. Apr 14, 5 0 1, 0. Dell has really bad service as of today April 14, I've only needed them once maybe twice. I called yesterday, obviously my computer needed some work because it took the tech approximately 2 hours.
This was lastnight he said he would call back today to check on the computer. His boss got on the phone and asked how he did which he did a very nice job.
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